Privacy Policy

1. 1. Information We Collect.
2. 2. How We Use Your Information
3. 3. Sharing Your Information
4. 4. Data Retention
5. 5. Cookies and Tracking Technology
6. 6. Security of Your Information
7. 7. Your Rights
8. 8. Children's Privacy
9. 9. Third-Party Links
10. 10. Updates To This Privacy Policy
11. 11. Contact Us

At Virtual Realms LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and events. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and billing address.

• Payment Information: Credit/debit card details, PayPal account, or Stripe information used for transactions.

Event Information

• Event details, including the date, time, venue, and specific package selected.

• Waivers signed by participants or their guardians (including electronic signatures).

Technical Information

• Information about the device you use to access our website, such as IP address, browser type, and operating system.

• Cookies and usage data to improve website functionality and user experience.

Microsoft Clarity and Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings, payments, and refunds.

• To communicate with you about your event and provide customer support.

• To ensure compliance with safety and legal requirements (e.g., waivers for participants).

• To improve our services, website functionality, and marketing efforts.

• To provide personalized game recommendations based on your preferences and event details.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party vendors that assist with payment processing, website hosting, or customer communications.

• Legal Obligations: Authorities or organizations when required by law or to protect our rights and property.

• Insurance Providers: For claims processing or verification related to events.

4. Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal, regulatory, or insurance requirements.

• Resolve disputes and enforce our agreements.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies may collect information about your:

• Browsing behavior on our site.

• Preferences and settings to improve functionality.

You can control or disable cookies through your browser settings; however, doing so may affect the functionality of our website.

6. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, or loss. This includes encryption, secure payment gateways, and limited access to sensitive data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request that we delete your personal information, subject to legal or contractual obligations.

• Objection: Opt-out of marketing communications or data processing for certain purposes.

To exercise these rights, please contact us at [Your Email Address].

8. Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child without parental consent, we will delete it promptly. Parents or guardians must sign waivers for participants under 18 years old.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: support@virtualrealms.us

Phone: (503) 864-0104

By using our services, you acknowledge that you have read and understood this Privacy Policy.